Frequently Asked Questions
Everything you need to know about bringing CUCKOO comfort into your home.
What is the typical shipping timeframe for furniture and appliances?
Standard shipping usually takes 5-7 business days. For larger items requiring white-glove delivery, please allow 10-14 business days for scheduling and assembly.
Do CUCKOO products come with a warranty?
Yes, all CUCKOO home products come with a standard 12-month manufacturer warranty covering defects in materials and workmanship.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
Do you offer assembly services for large furniture pieces?
Yes, we offer professional assembly services for an additional fee at checkout. Our team will deliver, unpack, and assemble the item in your room of choice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm.