Returns & Exchanges
At CUCKOO, we want your home to be perfect, which is why we offer a 30-day window for returns on all unused appliances and kitchenware in their original packaging. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for a refund or replacement.
Initiate Your Request
Log into your account portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original manufacturer packaging, ensuring all manuals, accessories, and the RMA form are included inside the box.
Ship to CUCKOO
Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location for transit back to our warehouse.
Inspection and Refund
Once our quality control team verifies the condition of the returned goods, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing